BPO & Training Services
* Managing Core Banking Helpdesk– L0 functional support to branches, Escalating Technical issues to L1(IBM)
* Managing Canara Bank CHOICe Call Centre& Can Fin Homes Call centre by providing resources, software and manpower
Providing Staffing for:
* Digital Banking - Functional Support of all alternate delivery channels
(Cards, mobile banking UPI, NEFT, FASTAG, RTGS, NPCI, CTS)
(Cards, mobile banking UPI, NEFT, FASTAG, RTGS, NPCI, CTS)
Govt. Business:
* Functional Support to branches for Govt. related financial transaction,Tax, SCSS, PPF, Pension, APY, PMJJY etc.
* Canara Lending Application Processing System.
* Functional support to branches for credit process - Retail Loans interfaced to CBS
* Canara Lending Application Processing System.
* Functional support to branches for credit process - Retail Loans interfaced to CBS
CPPC:
*Central Pension Processing Cell - Scanning, storage and retrieval, data entry, Physical File Management and attending pensioners' queries
Online Banking Products:
*Functional support to customers including social media - twitter, Face book, google
Candi Branch:
Customer Support personnel
Outbound Call Centre Operations:
* Recovery /Bancassurance.
* Supervision and management of Canara Bank third party Call Center on 24*7 basis.
* Treasury Help Desk at Mumbai
* Supervision and management of Canara Bank third party Call Center on 24*7 basis.
* Treasury Help Desk at Mumbai